Yesterday and today were two aggravating days. It’s not because yesterday, I cleaned up the whole apartment and today, I did four loads of laundry, but because I am really at my wits end with Verizon, our phone and DSL provider.
I have been having problems with our internet connection for the past few weeks. In fact, I won a battle because they sent me a new modem for free. This was done due to the remote diagnosis of a tech support who opined that the modem probably needs to be replaced. I got the modem last week and it gave me two days of problem free connection. After the two days, I’m back to where it was: unable to connect online. To make the long story short, I have been talking to tech support for DSL and phone line(maybe a problem with the jack) and these two services from one company keeps pointing at each other which tech support should come so the problem can be diagnosed properly. I just had it with them yesterday as even a supervisor of DSL tech support was not willing to send a tech support out.
Today, a technician for the phone came to check one of the phone jacks, the one I use to connect online. He did some testing and what not. I have been in and out of the internet just to test and so far, it’s been okay. I’m crossing my fingers that whatever he did solved the problem.
It’s frustrating that the DSL and Phone staff just keep pointing at each other. In fact, the technician that came in today, initially hesitated to do anything because he claims that for as long as there is a dial tone from that jack, there is no problem. But I told him, I’ve been testing half of the day going in and out of the internet using a different jack, and I had no problems connecting, and still he was saying, it’s should have been a DSL tech guy that was sent out here. Can you believe that? We pay the monthly fee of the maintenance plan they offer and we’ve been paying for years, but the one time you need help, they are not willing to send out a technician.
Today, I did my research and gathered all the information about Cable Vision phone and Optimum Online. We do have their cable service, and so far we’re satisfied with the service if not for the increasing fees almost every year. I will actually save if I switch and have the three services altogether but I have some reservations about the phone service and their reputation of increasing fees every year. If my problems with connection persist, I might just give in and switch as battling with people on the phone just to get assistance is just frustrating and draining.
This is it for today…in My World.