Me and Verizon

I really believe good things come in small packages. Duh… yeah right. Well, one example based on my own personal experience is that ring wrapped in the famous aqua green box.

I’m not talking about jewelries, though. I’m referring to my little victory over Verizon. We are one of those loyal Verizon subscribers. Whether wireless, home phone and the internet , we have Verizon as our service provider. To us, they have the best wireless service as my husband’s cell phone was passed on from one person to the next in his office during that infamous blackout within the US three years ago. It was the only service provider with signal. Add to that the fact that the husband gets 20% discount on our wireless account. As our international and local provider for our home phone, no matter how much taxes and surcharges they tuck into the bill, I still suck up to them. You know why? Because I may not have the best deal, but I am guaranteed service even through power interruptions. Yes, I don’t pay $29.95 for a year, like the cable phone company(Cable Vision)) is offering, but as I said I don’t have to worry about interruption should there be power failures, as Verizon runs through the good old, reliable cable down under and not electricity.

How about my internet connection? Yeah, we have been hooked up with Verizon DSL for four years already. Just recently, the past few weeks I have been having problems with connection. Every time I called technical support, all I was told to do was refresh the modem and voila I’m online. This went on and on until one of the tech support opined, that the modem is probably defective and it needs replacement. Maybe it does, so I immediately inquired how to go about it. Yes, I can get a new modem but it’s no longer free (I got the first one for free when we signed up). I have to buy it.

I slept on the thought for two weeks and had to keep refreshing the modem to get connection. It worked every time. It proved to be a frustrating task, who would wanna go through this all the time? So, last Monday, I picked up the phone and called customer service not to order and buy a new modem, but demand for a replacement for FREE. My argument is, if I have to buy from them I might as well switch to a new provider and get a modem for free. Besides, I am a loyal customer.

Guess what, I got a replacement for free shipped to me overnight gratis! Now, that’s what you call customer service! I didn’t have to yell and fight for it. I just stated the facts. So, Verizon — you’re for keeps.

This is it for today…in My World.

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