Thumbs Down For Red Mango / Nestle Toll House Cafe Hewlett, New York

I have meant to write about this as soon as it happened but I just haven’t had the time to sit down and blog away. And as you may imagine by now, even if I’m no longer as heated up, I’m still disappointed with how this whole scenario was handled. More so because, after I wrote about it on Red Mango’s Facebook page, I got a reply via FB Messenger and I was told that my information will be forwarded to their Customer Support team. That was it however… no more no less… no reaction… nada.

So that dismal day happened on July 3, 2016 at 5:30 p.m. at the Red Mango Hewlett, New York. My husband and I went to pick up brownies. We saw that they were having a special deal so it was even better. If you buy two you get one free. We decided to buy four so we expected two free. But I would not have decided to buy the brownies had the girl behind the counter did not offer that they can frost all of them. They only had one brownie with frosting at that time. We paid for the purchase and we waited, and in a few minutes the girl who frosted the brownies proceeded to bag them.

I immediately saw what she did. She was sliding the freshly frosted brownies in a regular bag. I told my husband to request for a box but the girl said they do not have a box. As soon as she was done sliding the six brownies  in two bags (three each bag) she proceeded to drop them in another bag all together. Then when she attempted to hand the bag to me I said: can I just see how they look? I retrieved the two bags in the bag, slowly opened and saw the most disgusting looking brownies – all of the frosting got stuck in the paper bag. Who can stay calm seeing that? I said, you could have put them in the same bag loosely so the frosting stayed intact. She said that’s how they do it. At that point, I had to demonstrate how it could have been done to preserve the integrity of the frosting therefore they look more palatable and inviting. The argument got heated, I demanded a refund and won’t take any of them. They immediately said – no we don’t do refund. I said, no that’s not possible. I want to speak to your manager. They said, they have no manager in the premises. I said, I will not leave until you refund my money. Then one of them tried to reach someone on the phone. I had no idea who but there was no one on the other line. They processed my refund but refused to refund the whole amount because they claim that I touched one of the brownies when I did the demo. Truth is I did not, as I was holding the brownie with the bag in place.  The girls behind the counter were so mean that one of them had to say “you should have just baked your own brownie” in response to me when I said that I know how to navigate properly around baked goods because I used to bake a lot.

The staff at the Red Mango Hewlett, New York are ill trained. I have never came across two mean girls who have no regard that they are in fact representing the two brands (Red Mango and Nestle Toll House) that they are peddling inside the store. I hate to generalize, and when I say staff, I only mean the two girls who were left manning the counter at that specific moment when it happened. I wonder if customer service was part of their training, or if they had any training at all before they were tasked to man the counter.

Needless to say that Red Mango lost two patrons forever (I guess, they are too big that losing two will not mean anything to them). It was at the Hewlett branch where I started my love affair with Red Mango yogurt in 2013. That’s been three years of being a loyal patron. You bet, this one incident is not going to make me go back to Red Mango forever.

#redmangosucks #redmangohewlettnewyorksucks

And Just Like That…

In a couple of weeks it will be September. And you know, when the so called ber months start to roll in, the most joyous time of the year is not far behind. That means, the gifting season will soon be upon us.

As a matter of choice, I actually mastered the art of actively looking for gifts year round. That does not only include holiday presents but also birthday gifts for the people near and dear to us. I just dislike the stress associated with gift hunting so doing it whenever there is something that catches my fancy is the best way to go.

One website that I don’t fail to check every so often is guitarcenter.com. There’s quite a few people on my list that are highly musically inclined. As you may know, it’s not easy to look for stuff for them. But having this online portal on my bookmarks in my tablet, I can keep tabs on what’s currently being offered so a good opportunity won’t pass me by.

 

Mikado Japanese Bistro And Sushi Bar

One rare trek in Manhattan brought us to the doors of Mikado. It was our first time to dine in this resto. Good thing we were there much earlier than the weekend crowd because before we knew it the restaurant was full.
mikado japanese bistro & sushi bar

If you follow this blog, you must be aware how my husband is a big time foodie. Instead of ordering for two, most of the time we order for four. But this particular dinner was different because he was kind of full as we also went to a crepe bar not too long before we headed to dinner. That was not the best move but we didn’t want to head home without having dinner.

In a nutshell, is Japanese resto delivered. I’m not that hard to please when it comes to Japanese food because it’s one of the cuisines that I really love.

mikado japanese bistro & sushi bar

mikado japanese bistro & sushi bar

mikado japanese bistro & sushi bar

mikado japanese bistro & sushi bar

mikado japanese bistro & sushi bar

mikado japanese bistro & sushi bar

One Rare Night

As many of you know, my husband is a true blue foodie. It is very rare when we dine out and we order only a couple of entree. Here’s how our table looks like when we’re in a restaurant and we don’t feel like eating but we have to eat because it’s dinner time.

I reiterate, this is very rare. As you can see, he had his cold sake, I had green tea, we each had salad, soup and we shared a plate of combination sushi and sashimi and veggie tempura. Not a lot of food, right? Surprisingly, these was just what we needed that night. We skipped dessert too And we went home ‘belly happy’ just the same.

fuciaana

fuciaana

fuciaana

fuciaana

fuciaana

A High Possibility

On our recent visit to Florida, we planned for a carefree and slow-paced week. It did work for the most part but that all changed once we discovered several shopping mecca in different neighborhoods.

It all started with the record store which my husband found first, then the strip that resembles the guitar center the outlets at orange in California, then the endless shops at the premium outlets. As expected we needed to go to each his and her own store because my husband spent most of his time at the record and music store. For some reason, he was fascinated at the shiny new guitars that were on display as well as the rare and collectible vinyl records. In fact, I won’t be surprised if he suddenly add guitars to his collectibles. As many of my readers already know, my husband is an avid collector and it is not far fetch if he also ventures into collecting guitars.

As far as I was concerned, I was just happy browsing around the different outlet shops. I did make a dent to my husband’s pocket and that is all that I’m saying. Needless to say, I came back to New York happy.

Bonefish Grill

This is another overdue post what else is new? I have been lagging behind with updates across my blogs, but so they say, updating later is better than not at all.

It was in February when we dined at the Bonefish Grill in Long Island. As most of my regular readers already know, my husband is not fond of dining in chain restaurants, so for him to have chosen this resto for his birthday dinner was a departure from the norm.

It was our first time to dine in this location. We placed a reservation the day before so we didn’t expect any delays in sitting. Since we didn’t want to avail of their valet service, looking for parking was an issue. Though there were paid parking on the main thoroughfare, it was not that easy to navigate because of the ‘flying’ vehicles along Sunrise Highway. We eventually settled on one spot and walked back to the restaurant where we were seated rather quick. It was crowded so we were thankful that we placed a reservation. Service was awesome and I have to say that the food was good. For a chain restaurant, in fact, it was really good. My husband who tends to be somewhat picky sometimes, gave his seal of approval. Needless to say, he doesn’t mind going back to this location anytime soon.

The following photos were our plates. I was not able to snap everyone’s plate.

bonefish grill

bonefish grill

bonefish grill

bonefish grill

bonefish grill

bonefish grill

bonefish grill

bonefish grill

bonefish grill

My Kind Of Summer

At such an early age, I was fortunate to have had the opportunity to go to summer music school. I come from a musically inclined family and most of my summers when I was in grade school was spent at a music school.

Having said that, I was not always thrilled. Having a Mom like mine, she ran the show as though she was the one going to school hence, I did not always have the say which instrument I really wanted to learn how to play. I’ve always wanted to learn to play an acoustic guitar, but that was one instrument that I was never given the chance to learn how to play. I can still vividly remember seeing my cousin while stringing an acoustic guitar. He played it so well and was so passionate with his music.

Those were the days. If only I can turn back the hands of time I will welcome it with open arms. There’s nothing compared to those days of innocence and carefree life. Life filled with songs and music around close friends and family who I treasure for the rest of my life.